Course Outline

Introduction to ChatGPT

  • What is ChatGPT and how does it work?
  • Overview of ChatGPT for customer service

Enhancing Customer Interactions

  • Using ChatGPT to provide personalized customer support
  • Leveraging ChatGPT for efficient ticket handling and issue resolution
  • Implementing ChatGPT for multilingual support

Developing ChatGPT-powered Chatbots

  • Designing conversational flows and user experiences
  • Training chatbots to handle common customer inquiries
  • Integrating ChatGPT-powered chatbots into existing customer service systems

Automation and Efficiency

  • Automating repetitive tasks and inquiries with ChatGPT
  • Streamlining customer service workflows with ChatGPT
  • Implementing proactive customer engagement using ChatGPT

Best Practices for ChatGPT in Customer Service

  • Ensuring consistent and accurate responses with ChatGPT
  • Addressing privacy and security considerations
  • Monitoring and evaluating ChatGPT performance and customer feedback

Ethical Use of ChatGPT in Customer Service

  • Avoiding biases and promoting inclusivity in customer interactions
  • Transparency and disclosure when using ChatGPT-powered systems
  • Exploring ethical considerations and responsible AI use in customer service

Future Trends and Developments

  • Emerging advancements in ChatGPT and customer service
  • Implications of AI in the future of customer support
  • Opportunities for innovation and growth in customer service with ChatGPT

Summary and Next Steps

Requirements

  • Basic computer experience
  • Familiarity with customer service principles and practices

Audience

  • Customer service representatives
  • Customer support managers
  • Call center agents
  • Customer experience professionals
 14 Hours

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (5)

The subject matter and the way it was presented.

Mark Mackintosh - IUM Insurance
Course - ChatGPT for Executives

I like the way Sonia interact with audience, she made the webinar alive not boring like others webinar. I also got surprised by the ChatGPT and really impress.

NURUL FARIHAH BINTI ABD MALEK - HRD CORP
Course - ChatGPT for Accounting

I really appreciated Vincent's enthusiasm, professionalism and knowledge. I was able to do well-guided and illustrated practical exercises, directly applying the AI tool in the context of my professional activity as a communications manager for unions. This was made possible by the interview prior to the 2-day training to determine the training program.

Claude - Internationale de l'Education
Course - ChatGPT for Content Creation

Machine Translated

His way of gaining audience

Venkata Narasimha Murthy - 6Point6
Course - ChatGPT for Automation

Practical examples in Insurance

Viren - Hollard Insure
Course - ChatGPT

Upcoming Courses

ChatGPT for Customer Service

2025-05-26 09:30
14 hours
Langley Business Centre
CA$ 3,514 (Online)
CA$ 4,094 (Classroom)

ChatGPT for Customer Service

2025-06-09 09:30
14 hours
Maple Ridge - Dewdney Trunk Road
CA$ 3,514 (Online)
CA$ 4,014 (Classroom)

ChatGPT for Customer Service

2025-06-23 09:30
14 hours
Port Moody - Brew Street
CA$ 3,514 (Online)
CA$ 4,014 (Classroom)

ChatGPT for Customer Service

2025-07-07 09:30
14 hours
201 Portage Avenue
CA$ 3,514 (Online)
CA$ 4,914 (Classroom)

ChatGPT for Customer Service

2025-07-21 09:30
14 hours
St. Mary
CA$ 3,514 (Online)
CA$ 3,954 (Classroom)

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