ITIL® training courses demonstrate through interactive hands-on practice how to manage IT service to deliver better value to customers.
ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Kelowna - Landmark
1631 Dickson Avenue, Kelowna, Canada
Described as Kelowna’s most prestigious business location, Landmark compromises of six office towers in a campus-style complex. Take advantage of close proximity to Highway 97 with on-site parking and local bus routes within a three-minute walk.
Spark creativity during the workday, with floor to ceiling windows looking out over the city below. When you need a break, take a stroll to Parkinson’s Recreation Centre, or entertain visitors at the many restaurants and bars nearby.
Kelowna - The Innovation Centre
460 Doyle Ave, Kelowna, Canada
Inspiring, dynamic and inviting, The Innovation Center is your new working home. Welcome to a different kind of working in Kelowna. The Innovation Center is the city’s first foray into flexible workspace, and makes creating an inspiring environment the priority. Based inside the one-of-a-kind Okanagan Centre for Innovation, this dynamic office environment offers more than just four walls and a desk. Instead, professionals and entrepreneurs will find a choice of spaces, from impressive meeting rooms to collaborative desks and laptop charge points. This highly convenient and incredibly well equipped modern working hub is sure to become your new go-to place for productivity. Located in Kelowna’s vibrant downtown area, it’s near popular local eateries such as nearby Blenz Coffee and Dawett Fine Indian Cuisine.
Whether you’re using the site’s super-fast Wi-Fi connection or getting that extra bit of help from the friendly administrative support staff, Innovation Centre pushes you to achieve more in business. The building itself is a partnership between the local government and a group of technology executives who joined forces to accelerate the tech industry in in Kelowna. They’ve created an incredible location, which is immediately connected to the wider area via a pair of convenient bus stops. What’s more, its central position places it next to some of the city’s most enticing venues, such as Kelowna Yacht Club, the tranquil Kasugai Gardens and Stuart Park. Alternatively, those in need of a bit of inspiration shouldn’t miss the Okanagan Military Museum and Okanagan Regional Library - Kelowna Branch – ideal places to top up your creativity.
This instructor-led, live training in Kelowna (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.By the end of this training, participants will be able to:
Understand key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.
This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.
By the end of this course, you will understand:
The internal and external factors to consider while crafting digital strategy
How IT strategy differs from digital strategy and how they can be integrated
Creating a digital strategy that achieves the most value from digital
Implementing and sustaining digital strategy
Developing and nurturing digital capabilities for continual business innovation and value co-creation
Defined as “a set of organizational resources for performing work or accomplishing an objective,” there are 34 ITIL management practices in total, representing some of the most practical resources in the ITIL framework.
Whereas ITIL 4 Foundation introduces the management practices as concepts, the hands-on learning, and steps to apply the concepts happens in the practice modules. Validation of those skills happens with certification. Each individual practice course is intended for professionals who want to prove and validate their skills in specific practice areas, but certification as a Practice Manager requires a broader set of skills within a minimum of 5 practices that fall within three management practice domains:
Monitor, Support, and Fulfill
Plan, Implement, and Control
Collaborate, Assure, and Improve
If you are an IT Professional interested in achieving the Practice Manager qualification, then you are seeking to establish good cross-practice collaboration and effective service value streams in your organization. To do this you must complete any 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you must complete one of the 3-day domain-based bundles plus the ITIL Specialist: Create, Deliver and Support module.
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
ITIL 4® Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4® Foundation equips candidates with:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4®
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4® will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Who is ITIL 4® Foundation for:
ITIL 4® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.
ITIL 4® continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.
Exam is obligatory: Single-choice test consisting of 40 questions The duration of the exam: 75 minutes (an additional 15 minutes for non-native language candidates for ITIL® ) To pass the exam, it is necessary to obtain a minimum of 26 points out of 40.
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Testimonials (1)
great examples, cooperation between host and trainees, nice atmosphere, good balance between lecures, exercises, taking panels and breakes
Bartosz Stasiun - EY GLOBAL SERVICES (POLAND) SP Z O O
Course - ITIL Foundation V4® ( AXELOS accredited training course with exam )
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