Ottawa - Albert & Metcalfe

116 Albert Street, Ottawa, Canada, K1P 5G3

Across the street from the World Exchange Plaza. The Ottawa Shaw Centre and CF Rideau Centre shopping mall 10 minutes away.

Ottawa - 343 Preston

Regus, 343 Preston Street, Ottawa, Canada, K1S 1N4

On the top floor of a distinctive office tower that's highly visible from Highway 417, you will find Regus 343 Preston Centre in Ottawa. Only a 10 minute drive from downtown Ottawa, a short stroll away from Downs Lake, and located near the lively intersection of Preston Gladstone in Little Italy.

Subcategories (12)

Corporate Governance

Corporate Governance
Strategic Management

Strategic Management
Lean

Lean
Business Motivation Model

Business Motivation Model
Change Management

Change Management
Professional Development

Professional Development
Human Resources (HR)

Human Resources (HR)
Quality Management System (QMS)

Quality Management System (QMS)
Kaizen

Kaizen
Business Continuity Management

Business Continuity Management
Management and Leadership

Management and Leadership
Risk Management

Risk Management

Explore Our Courses

ICF Coaching Fundamentals

 14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques. By the end of this training, participants will be able to:
  • Understand the ICF Core Competencies and their application in coaching practice.
  • Demonstrate active listening, questioning, and goal-setting techniques.
  • Facilitate meaningful and transformative coaching conversations.
  • Adhere to the ICF Code of Ethics in professional coaching engagements.
  • Develop a personalized coaching style aligned with ICF principles.
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Six Sigma LEAN Yellow Belt

 14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at beginner-level professionals who wish to have a fundamental understanding of Six Sigma and Lean principles to integrate them and improve business processes. By the end of this training, participants will be able to:
  • Obtain a solid understanding of Lean Six Sigma principles.
  • Use Six Sigma methodologies to improve process quality by removing the causes of defects and minimizing variability.
  • Integrate Lean and Six Sigma methodologies to achieve more efficient and effective process improvements.
  • Teach basic Lean Six Sigma tools and techniques that Yellow Belts can apply in process improvement projects, such as 5S, Kaizen, and process mapping.
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Fixed Assets Management and Control

 14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at intermediate-level finance and accounting professionals who wish to effectively manage, value, and audit fixed assets in compliance with accounting standards and regulations.By the end of this training, participants will be able to:
  • Understand the life cycle and classification of fixed assets.
  • Apply local and international accounting standards in asset valuation and depreciation.
  • Manage fixed assets with proper controls, tools, and procedures.
  • Comply with legal and tax frameworks relevant to asset management and reporting.
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Six Sigma LEAN Green Belt

 21 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at intermediate-level professionals who wish to understand both Six Sigma and Lean principles in order to lead significant process improvement projects in their organizations. By the end of this training, participants will be able to:
  • Develop a comprehensive understanding of how Lean and Six Sigma methodologies can be integrated for process improvement.
  • Gain in-depth knowledge and application skills in the Define, Measure, Analyze, Improve, and Control phases.
  • Apply advanced statistical tools for data-driven decision-making and process analysis.
  • Lead and manage Lean Six Sigma projects effectively.
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Fixed Asset Management and Compliance

 14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at intermediate-level to advanced-level finance and asset management professionals who wish to optimize asset tracking, control, and compliance with international financial reporting standards (IFRS). By the end of this training, participants will be able to:
  • Classify and configure fixed assets according to IFRS regulations.
  • Manage asset creation, acquisition, and capitalization.
  • Implement control measures for asset tracking and monitoring.
  • Apply appropriate depreciation and amortization methods.
  • Process asset movements, transfers, and disposals effectively.
  • Ensure compliance with financial reporting and audit standards.
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Six Sigma LEAN Black Belt

 21 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at advanced-level professionals who wish to gain the skills to handle complex Six Sigma projects and take a leadership role in Six Sigma and Lean implementations. By the end of this training, participants will be able to:
  • Develop an in-depth understanding of advanced Six Sigma and Lean methodologies and tools.
  • Lead complex process improvement projects that align with organizational strategies.
  • Perform complex statistical analyses and make data-driven decisions.
  • Effectively lead change initiatives and build a culture of continuous improvement.
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CMQ/OE and ASQ Certification Preparation

 21 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at intermediate-level quality managers and healthcare administrators who wish to learn the key concepts, tools, and techniques essential for quality auditing in healthcare, pass the certification exams, and apply quality management principles in their organizations. By the end of this training, participants will be able to:
  • Understand the principles and practices of quality auditing in healthcare.
  • Develop and implement effective quality management systems.
  • Conduct comprehensive audits and analyze audit data.
  • Prepare for and pass the CMQ/OE and ASQ certification exams.
  • Apply ethical principles and regulatory requirements in quality auditing.
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Leadership - Directors and the Board Skills

 21 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at intermediate-level to advanced-level board members and directors who wish to enhance their leadership, governance, and decision-making skills. By the end of this training, participants will be able to:
  • Understand the key responsibilities and legal duties of a director.
  • Develop effective governance structures and boardroom dynamics.
  • Enhance strategic decision-making and risk management capabilities.
  • Improve communication, leadership, and ethical decision-making at the board level.
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Leadership Organizational Change Training

 21 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at organization leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies. By the end of this training, participants will be able to:
  • Understand the effect of change leadership on individuals, teams, and organizations.
  • Apply planning practices to organizational change efforts.
  • Effectively drive organizational change through change leadership.
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Lean Six Sigma Fundamentals

 14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at business professionals who wish to target specific organizational areas where process inefficiencies and defects are prevalent. By the end of this training, participants will be able to:
  • Understand the core concepts and principles of Lean Six Sigma.
  • Apply the DMAIC methodology to define, measure, analyze, improve, and control processes effectively.
  • Develop a plan for Lean Six Sigma deployment within their organization.
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OneStream for Financial Analysts: Certification Preparation

 14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at beginner-level financial analysts who wish to learn how to use OneStream for financial analysis, reporting, and data-driven decision-making, and prepare for relevant OneStream certifications. By the end of this training, participants will be able to:
  • Understand the core functionalities of OneStream XF.
  • Navigate the OneStream interface and workspace.
  • Load, transform, and validate financial data.
  • Build and analyze financial reports and dashboards.
  • Use OneStream’s workflow automation features for financial planning and consolidation.
  • Prepare for OneStream certification exams (e.g., OneStream Certified Professional - Financial Modeler (OCP-FM), OneStream Implementation Consultant, etc.).
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Problem Solving with Root Cause Analysis (RCA)

 14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at intermediate-level professionals who wish to develop a systematic approach to identifying, analyzing, and resolving problems using RCA methodologies. By the end of this training, participants will be able to:
  • Understand essential concepts of RCA and continuous improvement cycles.
  • Apply different RCA tools to identify the root cause of problems.
  • Develop and implement effective problem-solving strategies.
  • Integrate RCA into organizational improvement and prevention efforts.
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Statistical Process Control (SPC)

 14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at beginner-level quality control professionals who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios. By the end of this training, participants will be able to:
  • Understand the fundamentals of Statistical Process Control (SPC).
  • Use basic SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
  • Create and interpret various types of control charts for variable and attribute data to detect and analyze process variations.
  • Calculate and interpret process capability indices.
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Balanced Scorecard

 14 Hours
The training is designed to help anyone who is thinking of implementing or working on a balanced scorecard project
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Lean5S

 7 Hours
The "Lean5S" training is an introduction to the principles of Lean Manufacturing, focusing on the 5S methodology, including workplace organization, waste elimination and efficiency improvement. Participants will acquire skills in implementing the Sort, Set in Order, Shine, Standardize and Sustain stages, taking into account workplace safety.
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Managing Agile Projects with Lean and Kanban

 21 Hours
This course is created for people who need to combine Agile (notably SCRUM), with Lean and Kanban togather to manage their projects. It combines the worlds of product design and software design.
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Advanced Product Quality Planning (APQP)

 28 Hours
The Advanced Product Quality Planning (APQP) course is designed to provide participants with a comprehensive understanding of the APQP process and its application in product development and launch. This course will cover the key concepts, tools, and techniques used in APQP, enabling participants to effectively plan and manage quality throughout the product development lifecycle. Through practical examples, case studies, and interactive exercises, participants will develop the skills and knowledge necessary to successfully implement APQP in their organizations and ensure the delivery of high-quality products to customers.
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Business Continuity Practitioner

 14 Hours
This course is designed to help the attendee to build organizational resilience against a range of threats so that organizations can respond effectively to incidents, maintain the availability of business operations and safeguard its interests. 
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Boardroom Best Practices from Around the World

 7 Hours
Global turmoil, business disruptions and pandemics have not only turned business standards upside down, but forcibly reshaped how boards govern those organizations.  Here is what directors must know today to be effective.  Best-practice tips and tools (meetings, info, agendas, committees, structure, etc.) that boards around the world use to do a better job, with less effort, leaving more time for high-value boardwork.
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Corporate Social Responsibility Fundamentals

 7 Hours
Gain understanding and insights into the value of investing in corporate social responsibility, philanthropy and sustainability. Training is conducted in an interactive form and includes a number of case studies.
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Chief Technology Officer (CTO) Fundamentals

 14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO. By the end of this training, participants will be able to:
  • Hire and lead a vibrant and innovative technical team.
  • Effectively adopt and manage the technology needed to develop great products.
  • Apply useful techniques and strategies for managing products and projects.
  • Scale the company business and move it in the right direction.
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Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape

 7 Hours
By the end of this training, participants will be able to:
  • Develop a stronger idea on the different approaches towards contemporary delivery of learning.
  • Able to link the current delivery to new and fresh approaches in learning delivery.
  • Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
  • Lead the organization in the application of digital transformation towards learning
Format of the Course
  • Instructor Led Training through Online Delivery
  • Interactive Planning with Outputs
  • Digital Icebreakers
  • Course Works
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Governance, Risk Management & Compliance (GRC) Fundamentals

 21 Hours
Course goal: To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities. Overview:
  • GRC Basic terms and definitions
  • Principles of GRC
  • Core components, practices and activities
  • Relationship of GRC to other disciplines
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IATF 16949 - Specialist for Quality Management System (QMS) according to IATF 16949

 28 Hours
This comprehensive course is designed to provide participants with in-depth knowledge and expertise in implementing and maintaining a Quality Management System (QMS) compliant with the IATF 16949 standard. Participants will gain a deep understanding of the requirements, processes, and best practices related to automotive quality management. Through practical examples and case studies, participants will learn how to effectively apply the principles of IATF 16949 to ensure the highest level of quality in automotive manufacturing and supply chain operations
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ISO 22301 Foundation

 14 Hours
Why should you attend? This training course is designed to help participants understand the fundamental concepts and principles of a business continuity management system (BCMS) based on ISO 22301. By attending this training course, participants will learn more about the structure and requirements of the standard including the BCMS policy, the top management’s commitment, internal audit, management review, and continual improvement process. After attending the training course, you can sit the exam and, if you successfully pass it, you can apply for the “PECB Certificate Holder in ISO 22301 Foundation” credential. A PECB Foundation certificate shows that you have knowledge on the fundamental concepts, principles, methodologies, requirements, framework, and management approach used in business continuity. Who should attend?
  • Individuals involved in business continuity
  • Individuals seeking to gain knowledge about the main processes of business continuity management systems (BCMS)
  • Individuals interested to pursue a career in business continuity
Learning objectives
  • Acknowledge the correlation between ISO 22301 and other standards and regulatory frameworks
  • Understand the components and the operation of a BCMS based on ISO 22301 and its principal processes
  • Understand the concepts, approaches, methods, and techniques used for the implementation and management of a BCMS
Educational approach
  • Lecture sessions include discussion questions and examples.
  • The exercises include multiple-choice quizzes.
  • The participants are encouraged to intercommunicate and engage in discussion and the completion of quizzes.
  • Quizzes are similar to the certificate exam.
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ISO 22301 Introduction

 7 Hours
ISO 22301 Introduction training course enables you to comprehend the basic concepts of a Business Continuity Management System (BCMS). By attending the ISO 22301 Introduction course, you will understand the importance of a Business Continuity Management System and the benefits that businesses, society and governments can obtain.  Who should attend?
  • Individuals interested in Business Continuity Management
  • Individuals seeking to gain knowledge about the main processes of a Business Continuity Management System (BCMS)
Learning objectives
  • Understand the concepts, approaches, methods, and techniques used to implement a Business Continuity Management System
  • Understand the basic elements of a Business Continuity Management System 
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ISO 22301 Lead Implementer

 35 Hours
After attending the training course, you can sit the exam and, if you successfully pass the exam, you can apply for the “Certified ISO 22301 Lead Implementer” credential. The internationally recognized “Certified ISO 22301 Lead Implementer” certificate will prove that you have the professional capabilities and practical knowledge to implement a BCMS based on the requirements of ISO 22301 in an organization. Who should attend?
  • Project managers and consultants involved in business continuity 
  • Expert advisors seeking to master the implementation of the business continuity management system
  • Individuals responsible to maintain conformity with BCMS requirements within an organization
  • Members of the BCMS team
Learning objectives
  • Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of a BCMS
  • Learn how to interpret and implement the requirements of ISO 22301 in the specific context of an organization
  • Understand the operation of the business continuity management system and its processes based on ISO 22301
  • Acquire the necessary knowledge to support an organization in effectively planning, implementing, managing, monitoring, and continually improving a BCMS
Educational approach
  • This training course is based on theory, implementation best practices, and ISO 22301 requirements useful for the implementation of a BCMS.
  • Lecture sessions are illustrated with practical exercises based on a case study which includes role-playing and discussions.
  • The participants are encouraged to intercommunicate and engage in discussions and exercises.
  • The exercises are similar to the certification exam.
General Information
  • Certification fees are included in the exam price. After completion of the course you will be able to book the exam.
  • Participants will be provided with the training material containing over 450 pages of explanatory information and practical examples.
  • An Attendance Record worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
  • In case candidates fail the exam, they can retake the exam within 12 months following the initial exam for free. 
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ISO 26262 Automotive Functional Safety

 28 Hours
ISO 26262 defines the requirements for functional safety in the automotive sector. This instructor-led, live training (online or onsite) is aimed at automotive professionals who wish to implement the ISO 26262 standard within their organization. By the end of this training, participants will be able to:
  • Understand functional safety as it relates to automotive hardware and software development.
  • Understand the legal responsibilities and compliance requirements of ISO 26262.
  • Implement the safety processes prescribed in ISO 26262.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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PECB ISO 9001 Foundation

 14 Hours
ISO 9001 Foundation training enables you to learn the basic elements to implement and manage a Quality Management System (QMS) as specified in ISO 9001. During this training course, you will be able to understand the different modules of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement. After completing this course, you can sit for the exam and apply for a “PECB Certified ISO 9001 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach. Who should attend?
  • Individuals involved in Quality Management
  • Individuals seeking to gain knowledge about the main processes of Quality Management Systems (QMS)
  • Individuals interested to pursue a career in Quality Management
The “PECB Certified ISO 9001 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains: h Domain 1: Fundamental principles and concepts of a Quality Management System (QMS) h Domain 2: Quality Management System (QMS) Upon the successful completion of the exam, you can apply for the “PECB Certified ISO 9001 Foundation” credential. General Information Certification fees are included on the exam price Training material containing over 200 pages of information and practical examples will be distributed A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued In case of exam failure, you can retake the exam within 12 months for free
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PECB ISO 9001 Lead Auditor

 35 Hours
The ISO 9001 Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1. Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.   After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO 9001 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.  Who should attend?
  • Auditors seeking to perform and lead Quality Management System (QMS) certification audits
  • Managers or consultants seeking to master a Quality Management System audit process
  • Individuals responsible for maintaining conformance with QMS requirements
  • Technical experts seeking to prepare for a Quality Management System audit
  • Expert advisors in Quality Management
General information
  • Certification fees are included in the exam price
  • Training material containing over 450 pages of information and practical examples will be distributed
  • A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
  • In case of exam failure, you can retake the exam within 12 months free of charge
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KAIZEN

 7 Hours
KAIZEN comes from Japanese, meaning "continuous improvement", which can be used in the workplace as well as in business processes.
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Lean 5S for Non-Manufacturing Purposes

 7 Hours
 Who should attend: Managers interested in improving productivity by implementing 5S and who want to make sure they are starting this vital concept the right way. This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way. Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works Upon completing the training you will:
  • Understand how  5S works and improve efficiency by 10 to 30%
  • Be able to indentify sources of waste and improve profitability
  • Understand the reasons for the five step process and know how to implement it
  • Have the tools and procedures in order to improve processes
  • Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
Read more...

Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations

 14 Hours
Lean Distribution refers to the application of Lean Manufacturing concepts to distribution, logistics and supply chain operations. The focus is on adding value for customers, while identifying and eliminating waste—anything that doesn't add that value. In this instructor-led, live training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:
  • Calculating the true cost of fulfillment
  • Lowering total costs across the supply chain
  • Overcoming resistance to change
  • Cultivating leadership and instilling a mindset of Lean thinking across the organization
Format of the course
  • Part lecture, part discussion, exercises and hands-on practice
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Lean Management: Lean Management in Manufacturing

14 Hours
In this instructor-led, live training in Ottawa (onsite or remote), participants learn how to apply Lean principles and practices within a manufacturing context and establish a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:
  • Determining the root cause of inefficiencies.
  • Measuring performance.
  • Realizing the continuous improvement cycle.
  • Organizing Kaizen events.
  • Instilling a mindset of Lean thinking across the organization.
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Lean 5S

 7 Hours
Who should attend: Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way. Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works. Upon completing the training you will:
  • Understand how  5S works and improve efficiency by 10 to 30%
  • Be able to indentify sources of waste and improve profitability
  • Understand the reasons for the five step process and know how to implement it
  • Have the tools and procedures in order to improve production processes
  • Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
Read more...

Lean Services: Lean Management For The Service Industry

 14 Hours
In this instructor-led, live training in Ottawa (onsite or remote), participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement. This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking.
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Management and Team Development

 7 Hours
Audience Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports) Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
By the end of the course, delegates will be able to:
  • Understand the different skills required for Managing and for Leading
  • Develop their team in the most-effective way
  • Explain how best to deliver Change in their part of the organisation
  • Manage staff performance better
  • Successfully negotiate their preferred solutions
  • Explain how to deal with the difficult situations they may encounter in the office
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Managing Remote Teams

 7 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams. By the end of this training, participants will be able to:
  • Explore remote leadership, structures, and components to successfully adapt a remote work setup.
  • Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
  • Use existing tools and technologies to improve virtual communication and collaboration.
  • Implement goal setting and project management methods to measure the performance of a remote team.
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Market Forecasting

 14 Hours
Audience This course has been created for analysts, forecasters wanting to introduce or improve forecasting which can be related to sale forecasting, economic forecasting, technology forecasting, supply chain management and demand or supply forecasting. Description This course guides delegates through series of methodologies, frameworks and algorithms which are useful when choosing how to predict the future based on historical data. It uses standard tools like Microsoft Excel or some Open Source programs (notably R project). The principles covered in this course can be implemented by any software (e.g. SAS, SPSS, Statistica, MINITAB ...)
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QMS Auditor / Lead Auditor (ISO 9001)

 21 Hours
In this instructor-led, live training in Ottawa, participants will learn about the QMS Audit principles, procedures and documentations as they step through a series of case studies, group discussions, and hands-on exercises and activities.  By the end of this training, participants will be able to:
  • Identify the Requirements for a successful QMS Audit.
  • Create an Audit Checklist for a sample audit scenario.
  • Report findings in accordance to ISO 9001 requirements.
  • Write and grade non-conformity reports and evaluate proposals for corrective action.
  • Prepare and present a convincing evaluation to top management in accordance to the organization's policy and objectives.
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Strategic Development: Thinking, Planning, Management and Leadership

 35 Hours
Overview This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use. The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation. Learning Objectives After attending this course, delegates will be able to:
  • Describe the main problems that are faced by an organisation;
  • Explain the various approaches to organisational development planning;
  • Analyse the current business environment and influences affecting the organisation;
  • Analyse resources within and external to the organisation;
  • Explain the various approaches to managing strategy and it place in the business plan;
  • Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
  • Apply a deeper understanding of strategic development plans;
  • Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
  • Define approaches to managing the identified risks;
  • Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
  • Design policies, systems and processes to successfully implement the emergent strategic plans;
  • Cover the key steps in change management
Who Should Attend
  • Product/Service Managers
  • Newly appointed as well as established Managers and Team Leaders
  • Heads of Operations
  • Senior Bank Managers
  • Human Resource Managers
  • Operations Managers
  • Marketing Managers
Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.
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Secrets of Boardroom Leadership

 7 Hours
The governance of any enterprise is only as good as its board of directors… and that board is only as effective as its chairman.  Yet the board leadership role is not only the most crucial for board effectiveness – it’s also the one with the least training and support.  Board leaders and chief executives too often battle over power.  Here are the secrets of the world’s best board leaders, the “in the boardroom” leadership tricks of long-time board pros.
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Supply Quality Management

 14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at supply managers and personnel who wish to adopt a quality-centric approach to managing suppliers. By the end of this training, participants will be able to:
  • Adopt a proactive and collaborative approach for enhancing supplier quality.
  • Clearly define and communicate supply specifications and requirements.
  • Explore different Supplier Quality Management Systems (QMS) and apply an analytical approach to choose the most suitable one.
  • Use a QMS system to continuously monitor, inspect and audit supply chains.
  • Ensure that suppliers provide the highest quality products and services.
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Stakeholder engagement and management – budowanie systemu wsparcia dla projektu

 14 Hours
The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude)
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Statistical Thinking for Decision Makers

 7 Hours
This course has been created for decision makers whose primary goal is not to do the calculation and the analysis, but to understand them and be able to choose what kind of statistical methods are relevant in strategic planning of the organization. For example, a prospect participant needs to make decision how many samples needs to be collected before they can make the decision whether the product is going to be launched or not. If you need longer course which covers the very basics of statistical thinking have a look at 5 day "Statistics for Managers" training.
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Strategic Thinking

 21 Hours
In this instructor-led, live training in Ottawa, we walk new managers through the most important concepts of strategic thinking, putting theory into practice through task-based activities based on real-life cases. Participants get a unique opportunity to learn new ways of thinking, implement key concepts to solve problems, reflect on how these principles apply to their own work, and listen to and share their own perspectives with their instructor and class peers.
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Strategic Planning in Practice

 14 Hours
This training course has been created for investors, business owners, directors, managers, executives and analysts who need to develop strategic planning skills. It is not designed for academic purposes, but to start realizing your dreams today. This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.
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Strategic Management

 21 Hours
Audience Senior Managers who need an insight into the issues of Strategic Management and its application Format of the course A combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Case-Studies and Examples
By the end of the course, delegates will be able to:
  • Define issues underpinning successful strategic leadership and the link to a strong organisational climate
  • Describe a range of strategic business models and their potential implications for their own business
  • Define the critical concepts underpinning building high performing teams and managing change
  • Define and use key financial measures of strategic success
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Generational differences in management. Employees of Generation XYZ. How to function with them

 14 Hours
Training 'Generation differences in management. Employees of Generation XYZ. How to function with them' is addressed to team leaders, offering knowledge and skills in the area of communication and motivation of employees of generations X, Y and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling the effective acquisition of necessary skills. to manage a team in a generationally diverse environment.
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Understanding Your Brand and Your Business

 21 Hours
Audience This course is designed for all staff requiring a wider view of their part of the business; their specific roles within it; and of their involvement in improving its contribution to the organisation as a whole Format of the course A combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises
By the end of the workshop, attendees will be able to:
  • Explain what “brand” is and how they can influence it
  • Understand the process for Change strategies and your company’s position within them
  • Detail the relevant principles underlying any change to a business
  • Realise the importance of Customer / Stakeholder relationships in the successful running of any business
  • Define the financial aspects of a business and of the delegates’ part of that business
  • Determine the important aspects of negotiating to ensure the best possible outcome for their part of the business
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Welcome to the Boardroom!

 7 Hours
You may be seeking your first board seat. You may have gained a board role, and need to prepare for that first board meeting. A company may want to bring its rising managers and diverse talents up to speed on what they must know for boardroom inclusion and effectiveness. This one-day program will give you all you need to know to be effective, informed and ready the moment you walk through those boardroom doors.
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Testimonials (25)

To have been able to adapt the topics covered over the sessions and the needs/problems that we could have on our side in the office from one week to the next.

Matthieu - Urssaf Rhone-Alpes

Course - Business and IT System Agility in the Digital Age

Machine Translated

Very open and good discussions

Martin - Novelis Deutschland GmbH

Course - Strategic Management

The trainer did not leave a single minute unexploited! He was up a storm throughout every lesson and provided much material for whatever he dealt with.

Elpida - Unemployed

Course - Anti-Money Laundering (AML) and Combating Terrorist Financing (CTF)

I left with interesting tools, but I was also reassured that my way of working was good.

caroline - CHU Saint-Pierre

Course - Lean Six Sigma Fundamentals

Machine Translated

Improving oneself and company

Hardy - Tsubaki of Canada Limited

Course - KAIZEN

As it was a 1:1, the personalization of the content.

Patricia - Embraer

Course - Influencing and Avoiding Conflict

The fact that all the standard was reviewed and discussed with some examples, when needed and required.

Ioana

Course - ISO/IEC 27005 Information Security Risk Management

Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.

Carole - Axway

Course - Communicating and Influencing For Team Members

Open atmosphere without judgment

Agnieszka - AXA XL

Course - Business Communication Skills

The quizzes to reinforce the reading and the ability to ask questions at any time

Jonathan

Course - ISO 9001 Lead Auditor

The interactive sessions, debates and getting to use actual examples for the session

JACOLIEN VOGES - Pernod Ricard

Course - Kanban Management Professional 1

good balance between theories and practices

Akos Hegyi - BioLife Plazma Hungary Kft. / Sanaplasma Kft.

Course - Conflict Resolution, Assertiveness and Self Confidence

Dereck's overall preparedness . Dereck has great communications' skills !!

Dana Foster - Corrigan Oil Company

Course - ISO 9001 Foundation

it was a very good training based on experience

raymond maas - Rhosonics

Course - Chief Technology Officer (CTO) Fundamentals

I liked the small group setting

Kristin Standen - Orica Canada

Course - Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations

Trainer has extensive Knowledge and would benefit anyone to get training from such qualified People.

DURGA KODALI - Strata Manufacturing

Course - Advanced Product Quality Planning (APQP)

1.The presentation style of Mr. Andrew, engaging with the style of audience.

MUHAMMAD ZAID SALMAN - GAS MALAYSIA DISTRIBUTION SDN BHD

Course - Market Forecasting

Info about RPA, AI and IoT.

Jubilee Petil - Accenture Inc.

Course - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape

Reflecting own my self to learn others

Roy Dekker - Axway GmbH

Course - People and Team Management

The references on the material, and everything else that was provided during the training. However, I would recommend advertising this training so more people can attend.

Freddie Martinez - City of Spruce Grove

Course - Balanced Scorecard

The simulation exercises (workshop) gave me a real feel of how it is to experience "leaning" up the process. It provides a "sticking effect" to the theories that were discussed.

Bethany Magpayo - InSolem SARL

Course - Lean Services: Lean Management For The Service Industry

That after 3 days of training I have the entire overview on Agile how to use them in my case, how to calculate efficiency, approach negative employees and many more.

Joanna Meza - Zurich Insurance

Course - Managing Agile Projects with Lean and Kanban

Hakan was very enthusiastic and knowledgeable

Hugo Perez - DENS Solutions

Course - Project Risk Management

Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.

Genafe Grace Amon - ITPPL Services, Inc.

Course - Management and Team Development

I was benefit from that Armor management personnel is taking it seriously.

Ed Huet - Armscor

Course - Lean Management: Lean management in manufacturing

Upcoming Courses

Business Continuity Practitioner

2025-05-28 09:30
14 hours
Ottawa - 343 Preston
CA$ 3,514 (Online)
CA$ 4,074 (Classroom)

Statistical Process Control (SPC)

2025-06-11 09:30
14 hours
Ottawa - Albert & Metcalfe
CA$ 3,514 (Online)
CA$ 4,034 (Classroom)

Leadership - Directors and the Board Skills

2025-06-25 09:30
21 hours
Ottawa - 343 Preston
CA$ 5,270 (Online)
CA$ 6,110 (Classroom)

PECB ISO 9001 Lead Auditor

2025-07-14 09:30
35 hours
Ottawa - Albert & Metcalfe
CA$ 8,784 (Online)
CA$ 10,084 (Classroom)

OneStream for Financial Analysts: Certification Preparation

2025-07-23 09:30
14 hours
Ottawa - 343 Preston
CA$ 3,514 (Online)
CA$ 4,074 (Classroom)

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