Online or onsite, instructor-led live Soft Skills (also known as people skills, interpersonal skills, social skills and transferable skills) training courses demonstrate through discussion and exercises how to understand the dynamics of human relations in a business environment and how to apply Soft Skills techniques, habits and mindsets to improve relationships as well as business results, while creating a more fulfilling experience in work and life.
Soft Skills training is available as "online live training" or "onsite live training". Onsite live Soft Skills trainings in Kelowna can be carried out locally on customer premises or in NobleProg corporate training centers.
NobleProg -- Your Local Training Provider
Kelowna - Landmark
1631 Dickson Avenue, Kelowna, Canada
Described as Kelowna’s most prestigious business location, Landmark compromises of six office towers in a campus-style complex. Take advantage of close proximity to Highway 97 with on-site parking and local bus routes within a three-minute walk.
Spark creativity during the workday, with floor to ceiling windows looking out over the city below. When you need a break, take a stroll to Parkinson’s Recreation Centre, or entertain visitors at the many restaurants and bars nearby.
Kelowna - The Innovation Centre
460 Doyle Ave, Kelowna, Canada
Inspiring, dynamic and inviting, The Innovation Center is your new working home. Welcome to a different kind of working in Kelowna. The Innovation Center is the city’s first foray into flexible workspace, and makes creating an inspiring environment the priority. Based inside the one-of-a-kind Okanagan Centre for Innovation, this dynamic office environment offers more than just four walls and a desk. Instead, professionals and entrepreneurs will find a choice of spaces, from impressive meeting rooms to collaborative desks and laptop charge points. This highly convenient and incredibly well equipped modern working hub is sure to become your new go-to place for productivity. Located in Kelowna’s vibrant downtown area, it’s near popular local eateries such as nearby Blenz Coffee and Dawett Fine Indian Cuisine.
Whether you’re using the site’s super-fast Wi-Fi connection or getting that extra bit of help from the friendly administrative support staff, Innovation Centre pushes you to achieve more in business. The building itself is a partnership between the local government and a group of technology executives who joined forces to accelerate the tech industry in in Kelowna. They’ve created an incredible location, which is immediately connected to the wider area via a pair of convenient bus stops. What’s more, its central position places it next to some of the city’s most enticing venues, such as Kelowna Yacht Club, the tranquil Kasugai Gardens and Stuart Park. Alternatively, those in need of a bit of inspiration shouldn’t miss the Okanagan Military Museum and Okanagan Regional Library - Kelowna Branch – ideal places to top up your creativity.
This instructor-led, live training in Kelowna (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.
By the end of this training, participants will be able to:
Understand the principles of effective filing systems.
Learn techniques for managing and controlling both physical and electronic documents.
Develop skills in creating, maintaining, and archiving records.
Apply best practices for documentation management to improve organizational efficiency.
This instructor-led, live training in Kelowna (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.
By the end of this training, participants will be able to:
Understand fundamental ethical theories and principles.
Develop skills for ethical decision-making.
Recognize the significance of protocol in professional settings.
Learn to navigate ethical dilemmas and conflicts of interest.
Understand the role of ethics and protocol in different industries.
This instructor-led, live training in Kelowna (online or onsite) is aimed at beginner-level leaders and managers who wish to enhance their communication skills through the Feedforward approach, focusing on providing forward-looking, growth-oriented feedback for effective team development.
By the end of this training, participants will be able to:
Understand the concept of Feedforward and its benefits over traditional feedback.
Develop the skills to deliver future-focused, constructive input that promotes team growth.
Learn techniques to build open dialogues and active listening for better team engagement.
Foster a culture that supports continuous improvement through Feedforward practices.
This instructor-led, live training in Kelowna (online or onsite) is aimed at beginner-level sales and marketing professionals who wish to leverage neuroscience in their sales practices, ultimately leading to better customer interactions and increased sales success.
By the end of this training, participants will be able to:
Understand the fundamental principles of neuroscience relevant to sales.
Learn how to apply neuroscience to improve sales techniques and customer interactions.
Develop skills to create compelling sales pitches based on neuropsychological insights.
Gain insights into customer behavior and decision-making processes.
Enhance emotional intelligence and rapport-building skills.
This instructor-led, live training in Kelowna (online or onsite) is aimed at entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership.By the end of this training, participants will be able to:
Understand what leadership is and how it differs from management.
Identify and develop key leadership competencies and styles.
Set meaningful goals and communicate them effectively.
Build trust and influence others through effective communication.
This instructor-led, live training in Kelowna (online or onsite) is aimed at leaders and managers who wish to develop practical skills in servant leadership, foster team engagement, and create a culture of collaboration and trust.
By the end of this training, participants will be able to:
Understand the principles and philosophy of servant leadership.
Develop key servant leadership skills, including empathy, active listening, and collaboration.
Apply servant leadership practices to enhance team performance and motivation.
Build a culture of trust and empowerment within their organization.
This instructor-led, live training in Kelowna (online or onsite) is aimed at executive-level and senior professionals who wish to gain deeper insights into their leadership styles, leverage Korn Ferry Leadership Assessments, and develop actionable strategies for leadership adaptability and team performance.
By the end of this training, participants will be able to:
Analyze their organization context and its influence on leadership effectiveness.
Assess the range of leadership styles being utilized and their impact.
Evaluate how leadership approaches affect team engagement, dynamics, and performance.
Apply feedback from leadership assessments to identify strengths and areas for growth.
Utilize a causal model to explore leadership behaviors and their direct impact on workplace climate.
Develop actionable strategies to enhance leadership adaptability and team performance.
This instructor-led, live training in Kelowna (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.
By the end of this training, participants will be able to:
Understand what constitutes workplace harassment and its various forms.
Identify behaviors that contribute to a respectful workplace.
Respond effectively to harassment incidents.
Recognize the legal and organizational policies surrounding harassment prevention.
Promote a positive, inclusive, and respectful workplace culture.
This instructor-led, live training in Kelowna (online or onsite) is aimed at intermediate-level product managers who wish to learn to align strategic goals with operational projects, while mastering leadership techniques to effectively lead cross-functional teams.
By the end of this training, participants will be able to:
Strengthen leadership and decision-making capabilities.
Enhance strategic planning and execution skills.
Build project management expertise for effective project delivery.
Develop skills specific to product ownership, focused on banking and financial sector projects.
Learn to balance strategic objectives with operational project goals.
This instructor-led, live training in Kelowna (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.
By the end of this training, participants will be able to:
Strengthen team cohesion through understanding and leveraging different personality types.
Manage diverse personalities effectively.
Enhance team communication and conflict management.
This instructor-led, live training in Kelowna (online or onsite) is aimed at beginner-level to intermediate-level professionals and managers who wish to enhance their critical thinking, decision-making, and problem-solving capabilities in personal and professional contexts.
By the end of this training, participants will be able to:
Identify biases and logical fallacies in reasoning.
Apply critical thinking techniques to real-world scenarios.
Improve decision-making processes through structured analysis.
Enhance problem-solving strategies for complex situations.
This instructor-led, live training in Kelowna (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.
By the end of this training, participants will be able to:
Equip participants with tools and methodologies to foster innovation and team engagement.
Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
Apply Design Thinking principles to leadership and HR scenarios.
Promote a culture of innovation within tech teams.
This instructor-led, live training in Kelowna (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.
By the end of this training, participants will be able to:
Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
Find solutions to cooperation challenges, enabling the team to work more effectively.
Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.
This instructor-led, live training in Kelowna (online or onsite) is aimed at intermediate-level managers who wish to apply Enneagram insights to enhance leadership skills, improve team dynamics, and drive organizational success.
By the end of this training, participants will be able to:
Gain a solid foundation in the Enneagram system, including the nine personality types, wings, levels of development, and centers of intelligence.
Use the Enneagram to explore and identify personality type, including strengths, weaknesses, and opportunities for growth.
Better understand team members, improve communication, resolve conflicts, and foster a collaborative team environment.
Align team and organizational goals, manage change effectively, and cultivate an innovative and adaptive organizational culture.
This instructor-led, live training in Kelowna (online or onsite) is aimed at trainers, consultants, leaders, and communicators in any field who wish to efficiently and effectively facilitate web conferences using different virtual platforms.
By the end of this training, participants will be able to:
Learn how to facilitate online meetings for remote participants effectively.
Create a safe and engaging virtual environment for web conferences by setting the right tone and mindset.
Manage online meetings more efficiently by choosing a suitable platform and getting comfortable with the technology.
Keep participants engaged by stimulating online conversations.
Build deeper connections with participants and other practitioners to learn collectively and gain valuable insights.
This instructor-led, live workshop in Kelowna (online or onsite) is aimed at business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.By the end of this training, participants will be able to:
Understand the science and principles behind mindfulness.
Develop self-awareness to enhance decision-making and leadership skills.
Improve concentration, productivity, and emotional intelligence.
Manage workplace stress, uncertainty, and high-pressure situations.
Foster a positive and collaborative work culture.
Apply mindfulness techniques to enhance creativity and problem-solving.
This instructor-led, live training in Kelowna (online or onsite) is aimed at beginner-level HR professionals and team leaders who wish to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector.
By the end of this training, participants will be able to:
Learn the tools and strategies to identify skills gaps and design impactful reskilling and upskilling initiatives.
Foster a culture of continuous learning to adapt to the rapid changes in the technology sector.
Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.
This instructor-led, live training in Kelowna (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.
By the end of this training, participants will be able to:
Enhance customer interactions through anticipation, assertive communication, and market knowledge.
Strengthen teamwork, adaptability, and problem-solving skills.
Develop effective decision-making, disciplined execution, and delegation techniques.
Improve negotiation, innovation, and change management skills.
Purpose of the course:
For management: team leaders, managers are beginning their career paths and high-potential employees are selected for development. Training is also a prelude to the development of individual leadership roles and human resource management.
Benefits of completion of the course:
Increase the efficiency of team management, effective decision making related to managerial functions, appropriate selection of leadership style to the team situation, business growth, strengthen conflict resolution skills, gain time management skills.
Training method:
short thematic lectures, individual exercises, simulations, case studies, role plays
This instructor-led, live training in Kelowna (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management.
By the end of this training, participants will be able to:
Identify and overcome the main barriers and challenges to effective self time management.
Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
Monitor and track their time usage and identify and eliminate their time wasters and distractions.
Delegate and assign tasks appropriately and communicate clearly and assertively with others.
Manage their emotions and stress levels in times of uncertainty and pressure.
This course aims to improve public speaking skills of the trainees by practical exercises supported by relevant theory.
It's designed for everyone, mostly conference speakers and team-meeting presenters.
This instructor-led, live training in Kelowna (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.By the end of this training, participants will be able to:
Apply structured problem-solving and root cause analysis techniques.
Communicate insights effectively through impactful storytelling and visualization.
Lead change initiatives and influence stakeholders with confidence.
Manage data-related projects using a clear and practical framework.
Global turmoil, business disruptions and pandemics have not only turned business standards upside down, but forcibly reshaped how boards govern those organizations. Here is what directors must know today to be effective. Best-practice tips and tools (meetings, info, agendas, committees, structure, etc.) that boards around the world use to do a better job, with less effort, leaving more time for high-value boardwork.
Change management is a process that aims to effectively introduce change in an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas requiring modification and clearly defining the goals and benefits that the change is to bring. Change management is a dynamic process that requires flexibility, openness to feedback and readiness to adapt the strategy depending on people's reactions and changing conditions. It is also crucial to understand that change will not always be easy, so it is important to create a plan that takes into account both organizational goals and the needs of individuals in the change process.
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
To individual members of their own staff
To their teams
To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
Facilitated Discussions
Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
Course has been prepared as an interactive one. The participants activity takes over 80% of course time. Each session goes according to a similar dynamic, based on a method taking upon consideration Kolb’s cycle of learning: exercise opening for a new habit (consciousness building); short lectures about the techniques (knowledge) and new techniques to practice (skills and experience). After each session is completed, the participants will receive all the info related to the session.
There are short lectures concluding practical issues and explaining the basic psychological mechanisms realted with participants' work experience.
Delegating tasks and motivating employees are key skills for effective team management. It involves understanding employees' competences, clearly defining expectations while at the same time trusting and delegating responsibility. Regularly check progress and offer constructive feedback to motivate employees: Recognize achievements: Publicly and privately recognizing employee successes strengthens motivation to continue working. Involving employees in decision-making processes gives them a sense of an important role in the company. An organizational culture that promotes respect, support and work-life balance motivates employees to perform better. Act in line with the values and expectations you set for your employees to inspire them to take action. Effective delegation of tasks and motivating employees requires flexibility, empathy and constant adaptation to the team's needs. Employee support, understanding their motivation and skill development are key elements of success in this area.
This instructor-led, live training in Kelowna (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.
By the end of this training, participants will be able to:
Measure individual EQ to understand how to interact better with their colleagues.
Understand other people's emotions and behavioral styles to improve relationships with teammates.
Use emotional intelligence to form a positive and productive work environment.
Use emotional intelligence to handle change and conflict at work.
This instructor-led, live training in Kelowna (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.
By the end of this training, participants will be able to:
Understand the two types of stress: distress and eustress.
Articulate your personal indicators and relievers of stress.
Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
Shift negative emotions and boost positive ones using proven techniques.
Deal with stress-causing. disempowering beliefs around work, life, and relationships.
Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme
The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance problem
Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.
This instructor-led, live training in Kelowna (online or onsite) is aimed at engineering leaders and engineers who wish to analyze, manage, and develop their leadership skills.
By the end of this training, participants will be able to leverage strengths, apply values, manage stress, solve problems, and build a development plan to be an effective engineering leader.
This instructor-led, live training in Kelowna (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.
By the end of this training, participants will be able to:
Explore remote leadership, structures, and components to successfully adapt a remote work setup.
Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
Use existing tools and technologies to improve virtual communication and collaboration.
Implement goal setting and project management methods to measure the performance of a remote team.
The training is intended for managers, HR specialists and everyone who is responsible for conducting appraisal interviews with employees. Thanks to participation in the training, Managers: - they will appreciate the importance of assessing employees, - they will learn to use the grading system to build motivation and commitment, - will be perceived as fair assessors, - learn to have difficult conversations with employees, - learn what standards of behavior they should present during evaluation interviews, - they will learn about their strengths and weaknesses in communication and receive tools for improvement, - they will increase their sense of self-confidence in contacts with subordinates and in difficult situations.
Overview
This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.
The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation.
Learning Objectives
After attending this course, delegates will be able to:
Describe the main problems that are faced by an organisation;
Explain the various approaches to organisational development planning;
Analyse the current business environment and influences affecting the organisation;
Analyse resources within and external to the organisation;
Explain the various approaches to managing strategy and it place in the business plan;
Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
Apply a deeper understanding of strategic development plans;
Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
Define approaches to managing the identified risks;
Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
Design policies, systems and processes to successfully implement the emergent strategic plans;
Cover the key steps in change management
Who Should Attend
Product/Service Managers
Newly appointed as well as established Managers and Team Leaders
Heads of Operations
Senior Bank Managers
Human Resource Managers
Operations Managers
Marketing Managers
Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.
The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude)
This instructor-led, live training in Kelowna (online or onsite) is aimed at beginner-level professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace.
By the end of this training, participants will be able to:
Identify personal and workplace stressors.
Distinguish between productive and negative stress.
Apply practical techniques to reduce and manage stress.
This instructor-led, live training in Kelowna (online or onsite) is aimed at team members and team leaders who wish to learn and apply team collaboration principles and best practices within their teams.
By the end of this training, participants will be able to:
Create a shared direction to set collective vision, mission, and goals.
Foster a culture of collaboration to develop positive values and motivate teams.
Engage teams through team building activities, innovation, and conflict management to increase collaboration.
Measure team collaboration performance to analyze teamwork and team productivity.
This instructor-led, live training in Kelowna (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.
By the end of this training, participants will be able to:
Identify and address common problems in how they communicate and respond to others at work.
Improve the efficiency with which work is carried out as a team.
Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.
Our services are delivered online to clients throughout the world in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate mangers, and are hosted by expert facilitators and coaches, conveniently delivered online in the normal flow of work…
By the end of this training, participants have nurtured the following skills:
EMOTIONAL INTELLIGENCE Teams are only as strong as the human relationships that exist between people.
COACHING Essential skills for leaders to be influential and get the best from their people
LEADERSHIP Management is about task and process. Leadership is about people and growth.
CULTURE Sustained engagement builds the habits and norms of a high-performing team.
TEAMS A group of individuals is not a team. Good leaders build great teams.
This instructor-led, live training in Kelowna (online or onsite) is aimed at females who wish to learn about the roles and expectation of women in leadership. Through a variety of exercises and discussions, participants will strengthen their confidence and develop essential management and business skills as a leader on their path to becoming role models in their organizations.
By the end of this training, participants will be able to:
Understand the role of female leaders in organizations.
Develop a leadership mindset.
Demonstrate leadership in team management and decision making.
This 1-1 live training (online) in Kelowna is aimed at everyone who wish to get more structure and productivity in their job.
By the end of this training, participants will be able to:
Program Overview
As the target group is middle and senior management, they are certain to have experience in negotiation. Our aim is to develop more complex approaches that will allow us to become more effective negotiators. This course will build on the knowledge that participants already have to develop them further as stronger and more experienced negotiators.
The win-win approach focuses on finding ways to help both sides feel successful, rather than just focusing on getting what we want. This methodology helps to form long-term relationships and partnerships – with clients, suppliers and within our own organization - and creates a positive basis for future negotiations. There is no point crushing the other party in a negotiation only to find that you need to work with this organization again. The result of such a scenario is that future business will be difficult to secure.
We want to enable senior management to use their own strengths and personal experiences, further develop their natural skills, and to use a framework that really works. You will learn to approach every negotiation with a plan and the knowledge and confidence that you will be able to achieve your goals. The course is very interactive and engaging and you will learn negotiation from some of the best business schools in the world.
Learning Outcomes:
Following the training course, participants will be able to:
Conduct a factual negotiation and achieve a positive outcome.
Contribute to planning negotiations, for example to leave room for compromise with the other party to achieve a favourable outcome.
Set negotiating goals and BATNA.
Understand emotional intelligence and non-verbal communication and its importance.
Know when to negotiate and when to walk away.
Learn techniques to become more persuasive.
Seek to find common ground with your negotiation partner.
Use empathy to see their point and how to resolve problems.
Learn behaviors styles to help you gain an advantage.
Know the difference between interests and issues.
Be aware of dirty tricks and combat manipulative techniques.
Minimize and resolve conflict.
How to negotiate effectively with different personality styles and types.
Learn the four steps in the negotiation process.
Discover various bargaining techniques and strategies to create options for win win gain and move negotiations from bargaining to closing.
Upon completion, participants will know how to negotiate effectively and solidify business relationships going forward.
Format of the Course
The course methodology involves structured discussion, brainstorming, analysis, problem-solving, role-plays and simulations, presentations and case studies.
Training 'Generation differences in management. Employees of Generation XYZ. How to function with them' is addressed to team leaders, offering knowledge and skills in the area of communication and motivation of employees of generations X, Y and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling the effective acquisition of necessary skills. to manage a team in a generationally diverse environment.
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Testimonials (24)
Maria did a great job at keeping a positive and energetic mood during the training. I went in to the training expecting awkward exercises but I had a lot of fun.
Vlad - EFS UNTERNEHMENSBERATUNG GESMBH
Course - Public Speaking 101
Trainer knowledge, preparation and way of keeping us focus on the training all the time.
Mihaela
Course - Burnout
Consolidated feedback:
The 2nd day was first thought as too long and then appreciated by the audience who could put in practice what was learned.
Audience appreciated the fact that they could pick a theme to better presenting on, that was their core work
Take away cheat sheets and clear framework to structure presentations were really good
Working in different pairs throughout both days was welcome.
Very engaging trainer on both days
Special thanks from one audience member: "I really enjoyed it and especially the interactive sessions where we get instant feedback and can practice around it, I find that very educational. Please also share my appreciation to Liz, I think she’s a great trainer and I like her humane approach throughout the workshop"
NIcolas Arrive - Recharge.com Enterprise B.V.
Course - Delivering a PowerPoint Presentation that Sells
SAMART Goal and Negotiation Concept
Withaya - Babcock Power (Thailand)
Course - Negotiation Skills
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
Clarity of the discussion. Trainer connects to the participants. Pleasant and happy aura of the trainer.
Mona Liza - IT
Course - Effective interpersonal communication with elements of assertiveness
As it was a 1:1, the personalization of the content.
Patricia - Embraer
Course - Influencing and Avoiding Conflict
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.
Carole - Axway
Course - Communicating and Influencing For Team Members
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!
Jelizaveta (Liza) - ASSTRA Forwarding AG
Course - Stress Management and Prevention
Open atmosphere without judgment
Agnieszka - AXA XL
Course - Business Communication Skills
Style of trainer although at time very fast and leaving littel rom for thinking. (not all can follow at his pace)
Paul - GEA Refrigeration Netherlands N.V. IT
Course - Communication and Teamwork
all topics from list were addressed but trainer adapt it to the question from the group
Iwona - LKQ Polska Sp. z o. o.
Course - Team Building and Management
examples from trainer's daily life like some stories, anectodes and jokes
Aleksandra Krupa - LKQ Polska Sp. z o. o.
Course - Różnice międzykulturowe w pracy zespołowej
Clearly explained theory combined with trainer enthusiastically recounting his past experience, making the concepts much more relatable / memorable.
Friendly and passionate trainer.
Jacob Tan - Singapore Management University
Course - Leadership Development for Engineers
good balance between theories and practices
Akos Hegyi - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Course - Conflict Resolution, Assertiveness and Self Confidence
I really like the trainer's attitude and humor
zherald ametlli - SPOC S.A.
Course - Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów
Info about RPA, AI and IoT.
Jubilee Petil - Accenture Inc.
Course - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
Reflecting own my self to learn others
Roy Dekker - Axway GmbH
Course - People and Team Management
It had a lot of practical exercises
Fernando Sousa - GMV Innovating Solutions Sp. z o.o.
Course - Effective communication skills
the pace, the information provided. the way it as taught with theory and practice cases, handouts, exercises, etc.
Carlos Abascal - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
Course - Influence in Action
We could practice on real situation and Helen gave to me a lot of practical tips.
Elisa Venturini
Course - Assertiveness
The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.
Jordan Ruegg
Course - Building an Effective Team with Belbin Team Roles
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
Course - Communicating and Influencing - For Managers and Team Leaders
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